We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
INFORMATION COLLECTION AND USE
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services.
SECURITY
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing".
PAYMENTS
We accept Visa, MasterCard, American Express, Discover and PayPal
REFUNDS, RETURNS, & EXCHANGES
All returns require prior authorization. Returns must be authorized by Dental Handpiece USA within 5 business days of date received by the customer.
All returned orders are subject to a 20% restocking fee.
Returned items must be unused and in resalable condition.
Refunds are issued within 30 days of return.
Shipping and handling charges will not be refunded.
WARRANTY
Refurbished Handpieces and Repairs carries guarantee of 3 - 6 months.
New Handpieces are subject to manufacture's original stated guarantee and must be addressed with manufacturer.
Shipping costs to return defective equipment and parts are customers responsibility
UNCLAIMED HANDPIECES
Handpieces left unclaimed for more than 30 days after customer notification of repair estimates will become property of Dental Handpiece USA
PRICE & STOCK POLICY
In the event that a product is mistakenly listed at an incorrect price, or if an item is not in stock, Dental Handpiece USA reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or out of stock item whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dental Handpiece USA shall issue a credit to your credit card account in the amount of the incorrect price.